{"id":7170,"date":"2022-08-04T20:46:11","date_gmt":"2022-08-04T20:46:11","guid":{"rendered":"https:\/\/www.accuratetax.com\/?page_id=7170"},"modified":"2025-04-16T20:59:19","modified_gmt":"2025-04-16T20:59:19","slug":"help","status":"publish","type":"page","link":"https:\/\/www.accuratetax.com\/help\/","title":{"rendered":"Support"},"content":{"rendered":"<style>.kb-row-layout-id7170_49705f-2d > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id7170_49705f-2d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id7170_49705f-2d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:80px;padding-right:25px;padding-bottom:120px;padding-left:25px;min-height:500px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id7170_49705f-2d > .kt-row-layout-overlay{opacity:1;background:linear-gradient(90deg, var(--global-palette1) 12%, var(--global-palette2) 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class=\"kt-row-layout-overlay kt-row-overlay-gradient\"><\/div><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-mtns\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,50l-182.69,-45.286l-292.031,61.197l-190.875,-41.075l-143.748,28.794l-190.656,-23.63l0,70l1000,0l0,-50Z\" style=\"opacity: 0.4\" \/><path d=\"M1000,57l-152.781,-22.589l-214.383,19.81l-159.318,-21.471l-177.44,25.875l-192.722,5.627l-103.356,-27.275l0,63.023l1000,0l0,-43Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col,.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column7170_5e2e4b-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column7170_5e2e4b-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column7170_5e2e4b-cd inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61, .wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61[data-kb-block=\"kb-adv-heading7170_43bd36-61\"]{text-align:center;font-size:60px;font-weight:normal;font-style:normal;color:#ffffff;text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);}.wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61[data-kb-block=\"kb-adv-heading7170_43bd36-61\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61[data-kb-block=\"kb-adv-heading7170_43bd36-61\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61, .wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61[data-kb-block=\"kb-adv-heading7170_43bd36-61\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);font-size:50px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61, .wp-block-kadence-advancedheading.kt-adv-heading7170_43bd36-61[data-kb-block=\"kb-adv-heading7170_43bd36-61\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);font-size:40px;}}<\/style>\n<h1 class=\"kt-adv-heading7170_43bd36-61 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading7170_43bd36-61\">AccurateTax Support<\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id7170_5e6184-66{margin-top:-200px;}.kb-row-layout-id7170_5e6184-66 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id7170_5e6184-66 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id7170_5e6184-66 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:60px;padding-right:25px;padding-bottom:80px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id7170_5e6184-66 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id7170_5e6184-66 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id7170_5e6184-66 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id7170_5e6184-66 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column7170_959832-e0 > .kt-inside-inner-col{padding-top:50px;padding-right:40px;padding-bottom:30px;padding-left:40px;}.kadence-column7170_959832-e0 > .kt-inside-inner-col,.kadence-column7170_959832-e0 > .kt-inside-inner-col:before{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;}.kadence-column7170_959832-e0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column7170_959832-e0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column7170_959832-e0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column7170_959832-e0 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column7170_959832-e0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column7170_959832-e0{position:relative;}.kadence-column7170_959832-e0, .kt-inside-inner-col > .kadence-column7170_959832-e0:not(.specificity){margin-top:-50px;}@media all and (max-width: 1024px){.kadence-column7170_959832-e0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column7170_959832-e0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column7170_959832-e0 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading7170_2261bd-d2, .wp-block-kadence-advancedheading.kt-adv-heading7170_2261bd-d2[data-kb-block=\"kb-adv-heading7170_2261bd-d2\"]{font-size:36px;font-weight:normal;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading7170_2261bd-d2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading7170_2261bd-d2[data-kb-block=\"kb-adv-heading7170_2261bd-d2\"] mark.kt-highlight{font-weight:normal;font-style:normal;color:var(--global-palette1, #3182CE);-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading7170_2261bd-d2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading7170_2261bd-d2[data-kb-block=\"kb-adv-heading7170_2261bd-d2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading7170_2261bd-d2 wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading7170_2261bd-d2\">Sales Tax Help and Support<\/h2>\n\n\n\n<p style=\"font-size:20px\">We provide a number of options for times when you need help with our solutions. We are currently working on significant improvements to our documentation and FAQ offerings. So please check there, but don\u2019t hesitate to contact us if you don\u2019t find what you\u2019re looking for or if it\u2019s just easier for you. We highly recommend using our support desk as you can\u2019t always reach us by phone, but we do our best to respond to helpdesk tickets as quickly as we can.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Self-Help Options<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Documentation<\/h3>\n\n\n\n<p>Our documentation page contains all of the setup documents, getting started information, and related tools for installing our software and configuring your account. It includes documentation for our connector modules for popular shopping carts; documentation on configuring your account by logging into our server; and API information.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.accuratetax.com\/help\/documentation\/\" data-type=\"page\" data-id=\"7172\">View Documentation<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<p>We also offer a frequently asked questions page with answers to questions we commonly receive from existing users as well as people consider our service for the first time.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.accuratetax.com\/help\/faq\/\" data-type=\"page\" data-id=\"7175\">View FAQs<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How to Reach Us<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<p>Current customers can request support via email. Please reach out to <a href=\"mailto:support@accuratetax.com\">support@accuratetax.com<\/a>. You can reach the sales department by emailing <a href=\"mailto:sales@accuratetax.com\">sales@accuratetax.com<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Phone Support<\/h3>\n\n\n\n<p>You can also give us a call 866-400-2444 during business hours. If no one answers you can leave a voicemail but please also send an email as that system is monitored differently and will often result in a faster solution.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>AccurateTax Support Sales Tax Help and Support We provide a number of options for times when you need help with our solutions. We are currently working on significant improvements to our documentation and FAQ offerings. 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